For any organisation it is essential that the handling of a complaint and any subsequent investigation, findings and recommendations are carried out professionally and to best practice standards.

Bond Solon has designed a range of intense one-day training courses that will provide delegates with the essential knowledge and skills to conduct complaints investigation to best practice standards.

Areas of training include:

  • Process, Procedure and Information Gathering in Complaints Handling and Investigation - ONE DAY COURSE

Visit our Process, Procedure and Information Gathering in Complaints Handling and Investigation course webpage for more information.

  • Questioning and Interview Techniques in Complaints - ONE DAY COURSE

Visit our Questioning and Interview Techniques in Complaints course webpage for more information.

  • Responding to Complaints – Letter and Report Writing - ONE DAY COURSE

Visit our Responding to Complaints – Letter and Report Writing course webpage for more information.

About the Professional Training Complaints Handling and Investigations qualification

Delegates that undertake the three days of training, and successfully complete the post course assessments, will be eligible for the Professional Award in Complaints Handling and Investigation, BTEC Level 5, accredited by awarding body Edexcel.

Bond Solon is one of the UK’s leading training company’s in Complaints Handling and Investigations courses. The courses are designed to increase delegates’ knowledge, skills and confidence to investigate a complaint professionally and effectively, and to help resolve the complaint at the earliest stage.

 

Want more information? Please call us on...

020 7549 2549

If you require any help or would like to discuss how Bond Solon can assist you in your training needs, please call us on: +44 (0) 20 7549 2549