FAQs

Payment for Bond Solon Products should be made in the way indicated in publicity material and on the website for each Product or by agreement with Bond Solon staff.

• Payments by BACS to Sort Code 20-20-70 (Barclays Bank PLC, One Churchill Place, London, E14 5HP), Account Name: Bond Solon Training Ltd, Account Number: 63867870
• Cheques payable to Bond Solon Training Ltd and send to Finance Department, 5th Floor, 10 Whitechapel High Street, London, E1 8QS
• Swift Code: BARCGB22
• IBAN: GB03 BARC 2020 7063 8678 70
• Major credit and debit cards are accepted. Please quote your invoice number on payment. Bond Solon does not accept AMEX.
• Payment terms are stated on your invoice
• Some web based products may be purchased online.
• It is the policy of the company to recover all debts and associated court costs and legal fees incurred in so doing. We reserve the right to charge interest at 3% over bank base rate on overdue invoices.

• For all public courses, in house trainings, conferences, presentations and workshops cancellations must be made in writing and received by us at least 21 days prior to the event, and will be subject to a £50 + VAT administration charge.
• We will not accept cancellations that have not been received by us, and you should obtain proof of sending.
• Cancellations not giving the required notice, and those not received in writing, will not be accepted and the agreed course fee will be due.
• Attendees’ names may be changed at any time without charge.

• All postponements will be subject to a £50 + VAT administration charge.
• Postponements notified in writing at least 21 days prior to the event will not incur any additional charges however, the standard administration charge will remain applicable. Those received between 14 and 20 days of the event will be charged at 25% of the agreed course fee; and those received between 7 and 13 days will be charged at 50% of the agreed course fee. Thereafter, postponements will be charged at the full course fee. If a postponement occurs within 21 days of the event and then the new date is subsequently cancelled, even if the cancellation is made more than 21 days before the event, the full course fee will be charged and will be non-refundable

• Bond Solon reserves the right to vary the timing, date and venue of a course where the occasion necessitates, or to cancel the event and issue a full refund of any fees paid.
• Bond Solon cannot be held responsible for events outside of its control.

Thank you for your booking. The booking form will be processed, and a confirmation email sent to you within 2 working days of payment being made. 3-4 weeks prior to the course date a calendar invitation will be sent to you, and will include the platform link and the course materials.

Certificates of attendance are provided upon request. Please email info@bondsolon.com, mentioning the name and date of the course you attended, to request a certificate.