Optimising Complaints Handling: Improved Service Delivery and Customer Confidence
Complaints handling in organisations is now regarded as a key quality metric, with regulators in many sectors formally evaluating it against benchmark standards. Organisations should be moving towards an open culture that welcome complaints as a way of improving service delivery and therefore increasing customer confidence in their organisation.
Bond Solon have designed three complaints handling and investigation training courses.
These courses can count towards the nationally recognised qualification in Complaints Handling and Investigations. Should you wish to book the qualification, or would like further information, please call 020 7549 2549 or email info@bondsolon.com.
By competently implementing the right complaints handling procedure, your organisation will:
- Ensure that every step in the complaints handling procedure works towards a positive outcome for all
- Use the learning from complaints to improve processes
- Guarantee your complaints handling service is accessible and transparent
- Increase the chance of an early resolution and lessen the risk of complaints being escalated
- Boost public confidence in your complaints handling procedure