Course Outline:
This training is designed to give practical guidance to those who may face situations of conflict and aggression when conducting their professional role.
This course is designed to impart the necessary understanding for attendees to be able to effectively prepare for potential situations of aggression, to understand communication triggers to conflict, recognise behaviour indicative of conflict, and implement effective management strategies to diffuse difficult situations.
Key Learning Outcomes:
- Understand what helps and inhibits communication, and improving communication skills when dealing with an aggressive situation
- Understand the Betari Box Model and its importance in interacting with others, particularly an aggressive person
- Recognise potentially threatening behaviours or situations and implement de-escalation techniques to diffuse an aggressive situation
- Know how to handle confrontational situations including considering risks
- Understand situational awareness, potential barriers to situational awareness, and how it can be improved
- How to report an incident
Course Details:
- Duration: 1 day
- In-house course format and fee: Virtual or face-to-face | Call for details
Please call 020 7549 2549 or email info@bondsolon.com to discuss or book an in-house course.
Training for Your Team
Tailored in-house training provides a unique opportunity to deliver customised learning experiences that align with your organisation’s specific needs and goals.
By bringing training directly to your workplace, you can maximise the relevance, efficiency, and impact of your team’s development.
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Customised Content - Training designed to address your organisation’s unique challenges and objectives, ensuring that every session is directly relevant to your team’s needs.
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Convenience and Flexibility - In-house training can be scheduled at times that suit your team’s availability, minimising disruption to your daily operations.
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Cost-Effective - By training multiple employees at once, you can reduce the cost per participant, making it a more economical choice compared to external training.
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Team Cohesion - Bringing your team together for training fosters collaboration and a shared understanding, which can strengthen team dynamics and improve communication.
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Immediate Application - With training conducted in your own environment, employees can immediately apply what they’ve learnt to real-world scenarios, enhancing retention and effectiveness.
Ready to elevate your team’s skills with tailored in-house training?
Fill out the form to discuss your needs and start planning your bespoke training programme.
In-House Training Enquiry
To arrange tailored in-house training for your team or discuss your training needs, fill out the form below.