Effective Conflict Management – Including Breakaway Techniques

Course Outline:

This training is designed to give practical guidance to those who may have to deal with conflict and who may face potentially violent situations. It is essential that officers are aware of the potential for conflict, how to assess the risk, take precautions and, if necessary, protect themselves in these situations.

This course is designed for staff who face a risk of aggressive behaviour or physical assault whilst carrying out their day-to-day duties, and includes practical exercises on how to use breakaway techniques.

Key Learning Outcomes:

Use active listening and observation of body language to recognise changes in situations and threat escalation
Confirm basic personal security measures
Construct flexible operational risk assessments to cater for escape routes or unexpected changes in circumstances
Avoid violent behaviour, or if necessary, respond to it appropriately including use of breakaway techniques and emergency holds
Describe the components of the conflict management and resolution models
Specify the law relating to the Use of Force and its limitations

Course Details:

Duration: 2 days
In-house course format and fee: Face-to-face | Call for details

Please call 020 7549 2549 or email info@bondsolon.com to discuss or book an in-house course.

Training for Your Team

Tailored in-house training provides a unique opportunity to deliver customised learning experiences that align with your organisation’s specific needs and goals.

By bringing training directly to your workplace, you can maximise the relevance, efficiency, and impact of your team’s development.

Customised Content - Training designed to address your organisation’s unique challenges and objectives, ensuring that every session is directly relevant to your team’s needs.
Convenience and Flexibility - In-house training can be scheduled at times that suit your team’s availability, minimising disruption to your daily operations.
Cost-Effective - By training multiple employees at once, you can reduce the cost per participant, making it a more economical choice compared to external training.
Team Cohesion - Bringing your team together for training fosters collaboration and a shared understanding, which can strengthen team dynamics and improve communication.
Immediate Application - With training conducted in your own environment, employees can immediately apply what they’ve learnt to real-world scenarios, enhancing retention and effectiveness.