Conflict Management – Including Breakaway Techniques

Course Outline:

This training is designed to give practical guidance to those who may have to deal with conflict and who may face potentially violent situations. It is essential that officers are aware of the potential for conflict, how to assess the risk, take precautions and, if necessary, protect themselves in these situations.

This course is designed for staff who face a risk of aggressive behaviour or physical assault whilst carrying out their day-to-day duties, and includes practical exercises on how to use breakaway techniques.

Key Learning Outcomes:

• Use active listening and observation of body language to recognise changes in situations and threat escalation
• Confirm basic personal security measures
• Construct flexible operational risk assessments to cater for escape routes or unexpected changes in circumstances
• Avoid violent behaviour, or if necessary, respond to it appropriately including use of breakaway techniques and emergency holds
• Describe the components of the conflict management and resolution models
• Specify the law relating to the Use of Force and its limitations