Key Learning Points

• How to mediate an agreement
• Identifying clear objectives, strategy and style
• Defusing a situation and handling conflict and aggression
• Remaining impartial
• Shuttle diplomacy
• The advantages of mediating a settlement that’s tailored to the parties

Mediation Skills - overview

Early and amicable resolution of disputes saves time and money. It also avoids the destructive impact of litigation, enforcement or prosecution.

This hands-on Mediation Skills training course will equip you with the key skills to effectively mediate a settlement between two parties, and will highlight the benefits of doing so.

The Mediation Skills training course can count towards the 8-day nationally recognised qualification - the Advanced Professional Certificate In Investigative Practice - or towards the 2-day Professional Award in Alternative Dispute Resolution, Negotiation and Mediation.

Please note: this Mediation Skills course must be run as a 2-day course in conjunction with Negotiation if you’re undertaking a qualification.