Health and social care professionals often work in difficult and complex situations while delivering care, treatment and support to patients and services users.
Our courses are designed to equip those professionals with the skills and knowledge to carry out their frontline duties to best practice, and to ensure they can meet their legal and safeguarding responsibilities. Our course topics cover:
- Mental Capacity Act and Deprivation of Liberty Safeguards
- Safeguarding Children and/or Adults
- Continuing NHS Healthcare and Continuing Care
- Mental Health Act
- Collecting and Presenting Evidence
- Complaints Handling and Investigation
- Best Interest Assessor (BIA)
Which courses are you interested in?
Best Interest Assessor (BIA) Training
We offer a range of BIA courses, including the BIA Qualification, BIA Legal Updates, and DoL Authorising Signatory training.
Complaints Handling and Investigations Qualification
Complaints handling in organisations is now regarded as a key quality metric, with regulators in many sectors formally evaluating it against benchmark standards. Health and Social Care organisations should be moving towards an open culture that welcome complaints as a way of improving service delivery and therefore increasing patient and customer confidence in their organisation.